Clinic and Location Info

• Phone/admin help hours are 8 am to 5 pm Monday to Friday, texting is highly encouraged!
• Our Langley main clinic is located at #130, 19664 - 64th Ave, in the same complex as Haven and Camp Beer. Parking can be a challenge at peak business times, so please ensure you have adequate time before your appointment.
• Our Gritt Langley Satellite location is located at #102, 20445-62 Ave, inside Gritt Athletics (a CrossFit gym with classes running at various times). Music may be louder, barbells may be being dropped. Clinic space is up a flight of stairs. If you have concussion symptoms or any issues ambulating up stairs, we suggest booking at our main clinic or Abbotsford location.
• Our Abbotsford location is located at 302-2600 Gladys Ave - Opening May 2025. You will need a code to access the clinic, which be included in your booking/reminder emails

Cancellation/No Show Policy

• Our therapists are paid only for the hours they are booked. When you block and reserve a time slot, you are reserving their time. Our cancellation policy requires 24 hours notice. Outside of this, you will be responsible for the cost of the therapist’s booked time.
• If you need to provide us a message (cancellation, emergency) outside of business hours, please leave a voicemail or text and we will have a record of it.

Online Booking

• Please note the location you are booking. Confirmation can be found in booking/reminder emails.
• A valid credit card is required for online booking to cover no-shows/late cancellations.

Direct Billing

• We direct bill most major insurance providers.
• We do not provide direct billing for WorkSafe (WCB) or MSP
• Please note direct billing is a courtesy service and not a guarantee that direct billing will be approved or covered by your provider. If for any reason we are unable to direct bill on your behalf, we will provide an email receipt to provide to your provider for any potential reimbursement